Accessibility, Nondiscrimination & Accommodations

Effective Date: June 17, 2026

Elysian Medspa & Rejuvenation Center is committed to providing patients and visitors with respectful access to our services.

We do not unlawfully discriminate in the provision of healthcare or other services on any basis prohibited by applicable federal, state, or local law.

Nondiscrimination

Elysian Medspa & Rejuvenation Center provides services without unlawful discrimination based on characteristics protected by applicable law, which may include:

  • Race
  • Color
  • National origin
  • Age
  • Disability
  • Sex
  • Pregnancy or related conditions
  • Religion
  • Sexual orientation
  • Gender identity
  • Genetic information
  • Veteran or military status
  • Any other status protected by law

Clinical recommendations and treatment eligibility may differ based on medically relevant factors, professional standards, patient safety, device instructions, medication requirements, or applicable regulations. A medically appropriate decision is not unlawful discrimination.

Reasonable Accommodations

We will consider reasonable modifications to policies, practices, or procedures when needed to provide a person with a disability meaningful access to our services.

An accommodation may be limited or modified when it would:

  • Create a direct safety threat that cannot be reduced through reasonable measures
  • Fundamentally alter the nature of a service
  • Conflict with legal or professional requirements
  • Prevent safe performance of a procedure
  • Create an undue burden as defined by applicable law

When a requested accommodation cannot be provided, we will seek to discuss an effective alternative when reasonably possible.

Communication Assistance

Patients may request auxiliary aids or services when needed for effective communication.

Depending on the circumstances, assistance may include:

  • Written communication
  • Large-print information
  • Accessible electronic documents
  • Qualified sign-language interpretation
  • Other qualified interpretation services
  • Assistance communicating through a support person when appropriate and legally permitted
  • Additional time or another reasonable communication method

The appropriate aid or service depends on the nature, length, complexity, and importance of the communication and the patient’s needs.

We do not charge patients for auxiliary aids, language services, or accommodations that applicable law requires us to provide.

Language Assistance

Patients with limited English proficiency may request language assistance.

When required by law and appropriate to the encounter, we will take reasonable steps to arrange qualified language assistance at no charge to the patient.

Patients should not be required to rely on a minor child to interpret except in a genuine emergency or another limited circumstance permitted by law.

Family members or friends may not always be appropriate interpreters for medical discussions because of accuracy, confidentiality, and informed-consent concerns.

Mobility Devices

Patients and visitors may generally use wheelchairs, walkers, canes, scooters, and other mobility devices in patient-accessible areas, subject to legitimate safety and space limitations.

Please contact us before your appointment if you need assistance entering the clinic, moving through the facility, transferring, positioning, or accessing a treatment area. Advance notice helps us prepare an appropriate arrangement.

Service Animals

Service animals are generally permitted in areas open to patients and visitors, consistent with applicable law.

Access may be limited in a specific clinical area when the animal’s presence would create a legitimate safety, infection-control, sterile-field, or operational concern that cannot reasonably be addressed.

A service animal must remain under the handler’s control. The clinic is not responsible for supervising, feeding, or caring for the animal.

Emotional-support animals, comfort animals, and pets are not treated as service animals unless applicable law provides otherwise.

Support Persons

A patient may ask to have a support person present.

The clinic may limit or exclude a support person when necessary to protect:

  • Patient or staff safety
  • Another person’s privacy
  • Confidentiality
  • Sterile technique
  • Procedure performance
  • Available space
  • Clinical operations

When a support person is needed because of a disability, we will consider reasonable modifications consistent with applicable law.

Website Accessibility

We aim to make our website usable by people with a range of abilities, devices, and assistive technologies.

Our accessibility efforts may include:

  • Clear heading structure
  • Descriptive links
  • Alternative text for meaningful images
  • Keyboard-accessible navigation
  • Readable contrast
  • Labeled forms
  • Scalable text
  • Accessible documents where reasonably available

Digital accessibility is an ongoing process. Some third-party scheduling, mapping, payment, social media, or embedded services may be controlled by outside providers.

If you experience difficulty using our website, contact us and tell us:

  • The page or feature involved
  • The type of difficulty
  • The assistive technology or device used, if relevant
  • A telephone number or email where we can respond
  • The information or service you were trying to access

We will make reasonable efforts to provide the information or service through an accessible alternative.

Requesting an Accommodation

To request an accommodation, language assistance, auxiliary aid, accessible document, or communication support, contact us as early as reasonably possible:

Elysian Medspa & Rejuvenation Center
6280 Shadeland Ave., Suite A
Indianapolis, IN 46220
Phone: (317) 526-5090
Email: info@elysianmedirejuv.com

Please describe the assistance you need. We may contact you to better understand the request and identify an effective arrangement.

A request will not affect the quality of care you receive.

Concerns and Complaints

Contact clinic administration if you believe you were denied reasonable access, subjected to unlawful discrimination, or treated unfairly because of a disability or other protected status.

You may also have the right to submit a civil-rights complaint to the Office for Civil Rights of the U.S. Department of Health and Human Services or another appropriate government agency.

We will not retaliate against a person for making a good-faith complaint or requesting an accommodation.